Quality Club International            
www.qualityclub.net
Improving Customer Service to a level called Customer Delight is about creating a feeling of WOW - Quality Club International joins forces with management consultant Michael Arthur Johnson manufacturer of the famous Dr Deming style RED BEAD Experiement (REDBEAD game). Mr. Johnson also is the producer of the video Beyond Total Quality Managerment (TQM) - Learn to Live the Talk and the ebook entitled Successful Me
    Customer Service Advisory        

You have reached this message because the firm or organization, you were requesting information about has been reported not to meet our high level of expectation for sustained customer service (more what)

This message should not be considered as a recommendation to either "NOT to use" or "to use"  this firm or organization.

It merely provides a suggestion that you should perform your own investigation and analysis and make your own enlightened decision.

The Quality Club International member company that you requested the original information from will no longer provide specific information about this firm or organization. If interested, you should contact that firm or organization directly.
Quality Club International is copyright (c) 2001- 2005  by  Quality Club International
email webmaster at:   webmaster@qualityclub.net Improving customer service to a level called Customer Delight is about creating a feeling of WOW. Quality Club International is dedicated to providing education, training, knowledge and techniques on how to improve the level of customer service worldwide. Our strategy is to provide a forum for sharing and discussing ideas from grassroots programs as well as experts in the humans and quality fields. Is customer delight out of reach in today's fast paced world ? In the process you begin to see the situation or interaction from the customers point of view, sometimes referred to as walking in the customers shoes. You then begin to change your behavior to make sure that it is easy for the customer to understand or enjoy what you do or provide for them. One common example is with your handwriting. Handwriting styles vary widely from country to country. Therefore for example, when writing a telephone number or address for a customer, make sure that you print carefully the letters and numbers using international methods that allows the customer to clearly understand what you are writing. Behavior in this manner using the principle of Integrity then defines the difference between customer service and Customer Delight